Privacy policy

OVERVIEW

At VibeHaven, we are dedicated to safeguarding the personal privacy of our customers across Pakistan. This Privacy Policy explains how your personal data is collected, utilized, shared, and protected when you visit, browse, or place an order on vibehave.store.

SECTION 1 – INFORMATION WE COLLECT

When you browse or make a purchase from VibeHaven, we collect the following types of information:

  • Order & Delivery Information: When placing a Cash on Delivery (COD) or online order, we collect essential fulfillment information including your Full Name, WhatsApp / Mobile Number, Complete Delivery Address (House/Street/Area/City), and Email Address.

  • Device & Browsing Data: When you visit our website, our servers automatically record your device’s IP address, browser type, operating system, and on-site browsing behavior to optimize mobile store speed and performance.

  • Customer Support Inquiries: Information provided when you contact our customer support team via WhatsApp, phone, or email regarding order tracking, product inquiries, or warranty claims.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the collected information strictly for legitimate commercial purposes, including:

  • Processing, verifying, and dispatching your orders.

  • Communicating via WhatsApp, SMS, or Phone Call for order confirmation, address verification, and automated courier tracking updates.

  • Detecting, preventing, and mitigating fraudulent orders and fake COD submissions.

  • Sending promotional newsletters and exclusive discount offers (only if you have voluntarily opted in).

SECTION 3 – CONSENT & WITHDRAWAL

  • How is consent obtained? When you provide your personal details to complete a transaction, verify an order via WhatsApp/SMS, arrange delivery, or initiate an exchange, you consent to our collection and usage of that information for that specific purpose.

  • How do I withdraw consent? If you change your mind after opting in for promotional updates, you may withdraw your consent at any time by contacting us at amarismailmalik288@gmail.com or by messaging our official customer support.

SECTION 4 – SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers necessary to operate our business:

  1. Courier & Logistics Partners: Your name, delivery address, phone number, and order total are shared with authorized courier companies in Pakistan (such as PostEx, Trax Logistics, Leopards Courier, and TCS) solely for delivering your parcel and collecting Cash on Delivery payments.

  2. Shopify Platform: Our online store is hosted on Shopify Inc., which provides a secure, encrypted e-commerce infrastructure behind enterprise-grade firewalls.

  3. Legal Compliance: We may disclose your information if required by the applicable laws of the Islamic Republic of Pakistan or in response to lawful regulatory requests.

SECTION 5 – SECURITY OF YOUR DATA

We implement industry-standard administrative, physical, and electronic security safeguards (including 256-bit SSL encryption) to protect your personal details against unauthorized access, loss, alteration, or misuse.

SECTION 6 – COOKIES & TRACKING TECHNOLOGIES

VibeHaven uses cookies to maintain session states, remember items in your shopping cart, and analyze store traffic. You can adjust your browser settings to refuse cookies; however, some store functionalities may be limited as a result.

SECTION 7 – AGE OF MAJORITY

By using this site, you confirm that you are at least the age of majority in your province/territory of residence in Pakistan, or that you have given your consent for any minor dependents under your care to use this website.

SECTION 8 – CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting to this page.

SECTION 9 – CONTACT INFORMATION

For privacy-related inquiries, access requests, or complaints, please reach out to our Privacy Officer:

  • Email: amarismailmalik288@gmail.com

  • Store: VibeHaven Pakistan (vibehave.store)