Refund policy

7-Day Return, Replacement & Refund Policy

Store: VibeHaven (vibehave.store)

Customer Support: amarismailmalik288@gmail.com

OVERVIEW & 7-DAY CHECKING WARRANTY

At VibeHaven, customer satisfaction is our top priority. We offer a 7-Day Checking & Replacement Warranty for all our Smart Kitchen and Home Utility products across Pakistan.

If you receive an item that is defective, damaged, or significantly different from what you ordered, we will promptly replace it or provide an appropriate resolution.

1. ELIGIBILITY FOR REPLACEMENT

To qualify for a free replacement under our 7-day policy:

  • You must notify our team within 7 days of receiving your parcel (as confirmed by the courier delivery timestamp).

  • The item must be in its original packaging with all included accessories, manuals, and protective wrapping.

  • Unboxing Video / Photo Proof: Because we inspect products before dispatch, you must provide clear photos or a short video clip showing the defect, malfunction, or shipping damage when contacting our support team.

2. WHAT IS COVERED

  • Product arrived broken, damaged, or physically defective during transit.

  • Electrical/electronic malfunction upon initial use (e.g., motor not spinning, rechargeable battery not holding charge).

  • Missing parts, accessories, or incorrect model/item delivered.

3. WHAT IS NOT COVERED

  • Damages resulting from misuse, drops, water damage (unless product is explicitly rated waterproof), electrical power surges, or unauthorized repair attempts.

  • Minor cosmetic variations that do not affect the product’s intended functionality.

  • "Change of mind" requests after the product has been unboxed and used.

4. REPLACEMENT & REFUND PROCESS

  1. Submit a Claim: Contact us via email at amarismailmalik288@gmail.com or through our official WhatsApp support with your Order Number, Name, and Video/Photo Evidence.

  2. Claim Verification: Our quality assurance team will review your claim within 24–48 hours.

  3. Dispatch of Replacement: Once approved:

    • We will arrange a reverse pickup or dispatch a brand-new replacement unit to your address free of charge.

    • If the replacement item is permanently out of stock, we will issue a 100% full refund via Bank Transfer (IBFT), JazzCash, or Easypaisa within 2–4 business days.

5. PARCEL INSPECTION AT THE DOORSTEP (COURIER POLICY)

Under the operational rules of all domestic courier companies in Pakistan (PostEx, Trax, Leopards, TCS), riders are strictly instructed not to allow customers to open flyers before paying the Cash on Delivery amount.

Please accept the parcel, pay the rider, and inspect the product afterward. If there is any issue inside, your purchase is completely protected by our 7-Day Replacement Warranty.